Refund & Dispute Policy
Last updated: November 19, 2025
DexPilot, Inc. provides custom software, design, and development services.
Because every project is unique, all refunds are handled individually.
Before Work Begins
If a project is canceled before any work has started, we offer a full refund of any advance payment.
After Work Has Started
Once work begins, refunds depend on:
• Hours already spent
• Deliverables already produced
• Agreements specified in the project contract or invoice
We aim to resolve all refund requests in a fair and reasonable manner.
How to Request a Refund
To request a refund, email us at:
we[at]dexpilot[dot].net